Customer Care

To report a service outage
or service problem 24/7
please call (832) 467-1599
We are here to help!

Frequently Asked Questions

After I pay for a new water meter, how long do I have to wait for the installation?

Who should I call for water leaks?

How do I check for leaks?

I have a leak, now what?

How do I read my water meter?

What should I do if I have low water pressure?

My water is discolored – what should I do?

How will I know the water hardness, fluoride content, or other water characteristics in my area?

If I install a pool, what will the water costs be?

If I am building a fence, sprinkler system or other exterior structure that requires digging, how do I know where the water lines are located?

How do I cancel, transfer, or re-connect service?

Can another person take over my account?

If I cancel or move, do I get my deposit back?

Can you help me understand my first bill?

My water bill appears higher than normal – what should I do?

When is my water bill due?

What are my bill payment options?