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Frequently Asked Questions
After I pay for a new water meter, how long do I have to wait for the installation?
Who should I call for water leaks?
How do I check for leaks?
I have a leak, now what?
How do I read my water meter?
What should I do if I have low water pressure?
My water is discolored – what should I do?
How will I know the water hardness, fluoride content, or other water characteristics in my area?
If I install a pool, what will the water costs be?
If I am building a fence, sprinkler system or other exterior structure that requires digging, how do I know where the water lines are located?
How do I cancel, transfer, or re-connect service?
Can another person take over my account?
If I cancel or move, do I get my deposit back?
Can you help me understand my first bill?
My water bill appears higher than normal – what should I do?
When is my water bill due?
What are my bill payment options?